VAP Mechanical Specialist 28 views

About Artisan Careers

Artisan Careers is a pioneering platform for professionally qualified & skilled Artisanal tradespersons. We proactively source, screen top candidates through our talent pipeline development process for top employers and create access to career opportunities.

Why Choose VAP Mechanical Specialist as a Career Pathway?

The VAPS Mechanical Specialist role offers an exciting opportunity for those passionate about automotive mechanics and technical problem-solving. Working with vehicle claims and service plans, you will apply your mechanical knowledge to assess, manage, and resolve complex motor queries. This position allows you to engage with cutting-edge automotive repair processes while ensuring service excellence and reducing preventable claims costs. With opportunities for continuous learning and development, this role is ideal for individuals who want to contribute to a vital aspect of the automotive service industry.

Core Responsibilities 

• Carry out operational tasks by adhering to established processes and performance standards.
• Make accurate decisions related to vehicle claims, ensuring fair and reasonable cost-related decisions throughout the claim’s lifecycle.
• Quantify, identify, and validate vehicle part costs efficiently and effectively
• Handle complex customer cases and inquiries, ensuring high-quality service in line with pre-agreed functional standards.
• Provide on-the-road, self-assessment, and digital assessments to deliver an all-encompassing service experience.
• Build and maintain strong relationships with service providers and customers to enhance overall service delivery.
• Provide assistance and support in standard activities while demonstrating professionalism and superior service.
• Liaise with internal stakeholders to support the claims lifecycle and ensure optimal cost management.
• Coordinate with motor manufacturers to identify the required parts, validate pricing, and negotiate labor costs to secure the best deals for customers and the company.

Minimum Qualifications & Experience

• Mechanical Engineering / Panel Beating N2/N3 Level (Advantageous)
• Minimum 3 years of experience in mechanical and electrical work, with hands-on workshop or motor industry experience (Essential)
• Experience assessing vehicle damage or working within the short-term insurance industry (Advantageous)

Core Competencies 

• In-depth knowledge of mechanical and electrical vehicle systems, with the ability to assess, diagnose, and resolve complex motor claims.
• Strong customer service skills, with the ability to manage claims and provide timely, professional support.
• Negotiation skills for obtaining cost-effective pricing from manufacturers and service providers.
• Ability to work independently and under pressure, managing workloads effectively.
• Excellent problem-solving skills and attention to detail in vehicle damage assessment and claims handling.
• Strong organizational and time management abilities to handle multiple claims simultaneously.

Join our Talent Pipeline, Register or Apply

For secure registration, application, or to join our talent pipeline, visit our career page at Artisan Careers. Artisan Careers is a division of Think-Career™ Group and a proud member of APSO.

Disclaimer

At Artisan Careers, we will ensure that no job applicant receives less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability, or age; nor be disadvantaged by any other conditions or requirements which are irrelevant.